Forum Discussion

rileybeebs's avatar
rileybeebs
Explorer | Level 4
3 years ago

MacOS Beta: Stuck on Indexing after switch

Since the beta install completed on my machine 8 days Dropbox has been stuck on indexing. I have restarted Dropbox twice. I have also restarted the machine twice. Thoughts? I do not see any errors. I...
desktop
Mac
sync
rileybeebs's avatar
rileybeebs
Explorer | Level 4
3 years ago

Thanks. No number is showing. And the sync history only has 8 items that were just after the beta install.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Chris_Hope, can you also try an advanced reinstall on your device, and let me know if it makes any difference?

 

rileybeebs, what’s the exact OS version of your computer?

  • rileybeebs's avatar
    rileybeebs
    Explorer | Level 4
    3 years ago

    Nancy the version is "13.2.1 (22D68)". A update. Now it is stuck on "syncing 3 files" for a few days now and after another restart. What is strange is I do not see anything in activity, and despite saying "syncing 3 files" at the same "426 mb" some files have been uploaded and updated, but not all.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey rileybeebs, sorry to jump in here, but could you let us know if syncing is still stuck at the exact same number of files?

       

      If so, I'd appreciate a screenshot of the app's exact status and version as shown in your menu bar at the moment. 

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