Forum Discussion

bluecrab347's avatar
bluecrab347
Explorer | Level 4
2 years ago

macOS desktop app stuck syncing 32 files

As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone...
desktop
Mac
sync
bluecrab347's avatar
bluecrab347
Explorer | Level 4
2 years ago

Walter, that suggestion did not help me.  There is no change in the app's performance.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

How long has this been going on bluecrab347? 

 

Have you tried any of the steps mentioned at this Help Center article? 

  • bluecrab347's avatar
    bluecrab347
    Explorer | Level 4
    2 years ago

    Hi Megan, I appreciate your assistance with this problem. Upon checking the dates of the unsync'd files, I can see that syncing hasn't occurred since the end of September, 2023.  I was on cruise ships for several weeks after that, so internet was sketchy, but I've been home with very good internet coverage for a month now.  I have tried everything listed in that article, all to no avail.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In this case, can I send you an email, in order for us to have a closer look together bluecrab347? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Please check your email address, when you can, bluecrab347, and reply back to my email. 

     

    Cheers!

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