Forum Discussion

dandandaaan's avatar
dandandaaan
Explorer | Level 4
3 years ago

macOS Monterey - major sync issues, local PDF files cannot be opened

Hi there,   MacBook Pro mid-2015/retina model, running Monterey 12.6.2. I am having a really frustrating but somewhat intermittent issue with the (disastrous, by all accounts) recent macOS update...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there dandandaaan, sorry to hear you're having issues with this and thanks for all the information you provided and the screenshots too. 

 

Can you please let us know the version and status of the desktop app installed on your computer as shown in your menu bar?

 

Also, have you tried making those files available offline as outlined here before trying to access them? 

 

Keep us posted, Dan. 

dandandaaan's avatar
dandandaaan
Explorer | Level 4
3 years ago

Hi there,

 

Thanks for the response. It's Dropbox v175.4.5569

 

I can't make the files available offline when I add them, as the Dropbox context menu options don't appear - I assume because the file isn't "uploaded" yet.

 

Kind regards,

 

Dan

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you tried waiting till the app finishes syncing your changes and state 'up to date' in your menu bar before trying to make them available offline, Dan?

    • dandandaaan's avatar
      dandandaaan
      Explorer | Level 4
      3 years ago

      Hi there,

       

      Yes of course this works fine. However this does not address my problem - as stated, I am often working without a reliable internet connection. At these times, I need to be able to treat Dropbox as a normal local folder in order to create and access PDFs in it, without being online and fully synced. This was not an issue before the recent macOS changes. Is this no longer possible?

       

      Dan

      • dandandaaan's avatar
        dandandaaan
        Explorer | Level 4
        3 years ago
        Hi there,

        Just chasing this - any advice at all? I can’t open or copy and paste files inside my Dropbox while I’m offline. Is this intended behaviour?

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