Forum Discussion

dandandaaan's avatar
dandandaaan
Explorer | Level 4
3 years ago

macOS Monterey - major sync issues, local PDF files cannot be opened

Hi there,   MacBook Pro mid-2015/retina model, running Monterey 12.6.2. I am having a really frustrating but somewhat intermittent issue with the (disastrous, by all accounts) recent macOS update...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Have you tried waiting till the app finishes syncing your changes and state 'up to date' in your menu bar before trying to make them available offline, Dan?

dandandaaan's avatar
dandandaaan
Explorer | Level 4
3 years ago

Hi there,

 

Yes of course this works fine. However this does not address my problem - as stated, I am often working without a reliable internet connection. At these times, I need to be able to treat Dropbox as a normal local folder in order to create and access PDFs in it, without being online and fully synced. This was not an issue before the recent macOS changes. Is this no longer possible?

 

Dan

  • dandandaaan's avatar
    dandandaaan
    Explorer | Level 4
    3 years ago
    Hi there,

    Just chasing this - any advice at all? I can’t open or copy and paste files inside my Dropbox while I’m offline. Is this intended behaviour?
    • LynnDbx's avatar
      LynnDbx
      Icon for Dropbox Engineer rankDropbox Engineer
      3 years ago

      Apologies for the delay and that you're having this bad experience. I got to this issue today and tried to reproduce it but was unable to do so on macOS 13.5 with the internet turned off, with a text file or a PDF file.

       

      Which version of macOS are you on? Does this occur for multiple machines (if you have multiple) or a specific device? Does it only happen if the internet is patchy vs. completely off? I'd appreciate the extra information to help us figure out what's going on here.

      • LynnDbx's avatar
        LynnDbx
        Icon for Dropbox Engineer rankDropbox Engineer
        3 years ago

        Ah just realized you mentioned your macOS version in your original post. It's quite possible this has been fixed by Apple on a later version of macOS (newer than macOS 12.6). Would you be able to update to a newer version of macOS to see if this is resolved? Or possibly have another machine on a newer version of macOS that you could try this out with to see if it happens there as well?

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