Forum Discussion

dandandaaan's avatar
dandandaaan
Explorer | Level 4
3 years ago

macOS Monterey - major sync issues, local PDF files cannot be opened

Hi there,   MacBook Pro mid-2015/retina model, running Monterey 12.6.2. I am having a really frustrating but somewhat intermittent issue with the (disastrous, by all accounts) recent macOS update...
desktop
Mac
sync
LynnDbx's avatar
LynnDbx
Icon for Dropbox Engineer rankDropbox Engineer
3 years ago

Apologies for the delay and that you're having this bad experience. I got to this issue today and tried to reproduce it but was unable to do so on macOS 13.5 with the internet turned off, with a text file or a PDF file.

 

Which version of macOS are you on? Does this occur for multiple machines (if you have multiple) or a specific device? Does it only happen if the internet is patchy vs. completely off? I'd appreciate the extra information to help us figure out what's going on here.

LynnDbx's avatar
LynnDbx
Icon for Dropbox Engineer rankDropbox Engineer
3 years ago

Ah just realized you mentioned your macOS version in your original post. It's quite possible this has been fixed by Apple on a later version of macOS (newer than macOS 12.6). Would you be able to update to a newer version of macOS to see if this is resolved? Or possibly have another machine on a newer version of macOS that you could try this out with to see if it happens there as well?

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