Forum Discussion

tpacheco's avatar
tpacheco
New member | Level 2
8 months ago

Make available offline not working on Mac OS 14.7.4

I am experiencing the same issue as many users. 

No matter how many times I ask my files to stored offline, some of them never sync, so I need to manually download them from my Dropbox online account and place them in my local folder again. This makes my workflow slow, and is absolutely against why I have Dropbox in the first place. 

Dropbox version: 223.4.4909

MacBook pro (M3), Sonoma version 14.7.4

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi there tpacheco - thanks for bringing this to our attention.

    Can you clarify how long has it been since you first noticed this?

    Also, can you send us a screenshot of the app's exact status as shown in your menu bar and clarify the location of your Dropbox folder per the app's preferences

    Thanks!

  • tpacheco's avatar
    tpacheco
    New member | Level 2
    8 months ago

    It's been a while since I am having this issue. I saw other posts here and as no one seems to find a solution I guess I just gave up. But now this is making my life impossible.

    See that my default mode is "online-only", but now when I want to access files in one folder temporarily changing it "make available offline", it does not work.

    Here one example:

    I had to manually download and move files to this folder for them to be available. I then added a new file, and it did not sync (see zero bytes on disk)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    I see, thanks for the additional information and the screenshot too tpacheco -  most appreciated. 

    Have you tried reinstalling the app since you first noticed this by any chance? Does marking it online-only and back to available offline make any difference? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!