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Forum Discussion
'Make available offline' option issue - files keep reverting to online only
I'm having ongoing issues where some files I've made available offline keep reverting to online.
For example, I'm working in Adobe After Effects, and my assets (videos, images PSDs) I've previously made 'available offline'.
The next time (maybe a day or more later) I open my After Effects file again and it cannot find some of those previously available linked assets. I go in the Finder to see that some of the assets are no longer 'available offline' (green tick icon) and have reverted to 'online only' (grey cloud icon).
Is there a setting somewhere I'm not aware of where offline files revert back to online after a period of time or something?
I'm on a Mac - OS 12.3 (Monteray)
- Hannah
Dropbox Staff
Hey stinkerbill, thanks for bringing this to our attention.
There is indeed such a setting, however it shouldn't revert your files to online-only after such a short amount of time.
You can see more info and how to disable it here.
Let me know how it goes and if it makes any difference or not.
Thanks!
Thanks for replying.
It seems from the link you sent that it's the 'Automatic Smart Sync' feature that is the issue.
You can turn on automatic Smart Sync so that files that you don’t open from your computer for a few months become online-only automatically and new files you add online become online-only by default. That way, the files that you don’t regularly use won’t take up space on your computer.
To turn on automatic Smart Sync:
- Open your Dropbox desktop app preferences.
- Click the Sync tab.
- Under Save hard drive space automatically, select On.
However I don't have that option in my 'sync' tab - see the screenshot below:
- Hannah
Thanks for the update and the screenshot here.
If you hover your mouse over the Dropbox icon in your menu bar, which version of Dropbox do you have installed and what's the sync status of the app, please?
