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tbhhde's avatar
tbhhde
Explorer | Level 4
3 years ago

'Make available offline' results in a green icon and a cloud icon for files on Mac OS 14.1.2

Hi Guys,

 

spending so many hours now to fix things, and reading online to find a solution, but no luck.

 

I don't  know what you dropbox guys chnaged ot wherever the problem is.

 

All music app is chaos now and already just spend a week to add all to new playlists since they all got lost.

 

And trying to bring back my files onto my computer to use it offline...but it all does not work. Downloaded so many times, and next back to just online available.

 

Make it offline available button does not work at all, nothing happens. File is green, with cloud and arrow. Once i click the file to view it, it downloads. So do I need to manually click hundred of thousands times for all files I want on my computer?

 

It worked like a charm before, then I did an update to Sonoma 14.1.2. I think this is when it all started. Can this be there are bugs?

 

Any help appreciated, since I am more than frustrated!

 

Thanks
Toby

desktop
Mac
sync

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

  • KrazieJane's avatar
    KrazieJane
    Explorer | Level 3
    2 years ago

    Hello! I am also having this issue. Also with same version of Sonoma. If anyone has figured this out, can you share? tysm

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    KrazieJane, if you right click on one of those files that has both syncing icons next to it, which option do you see? Make available offline, or make online-only instead? 

     

    Also, can you send me the app version and syncing status of your Dropbox app?

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