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palominov55
3 years agoHelpful | Level 5
Massive syncing issues with latest version of dropbox on an M2 MacBook Pro
I spent over an hour with Dropbox the other night trying to resolve syncing issues.
I recently switched from a 5 year old intel based iMac to an m2 MacBook Pro. Originally, I migrated everything f...
Crashburn M.
3 years agoExplorer | Level 3
I'm on OS ventura 13.5
Here's the code:
bn.BUILD_KEY: Dropbox
bn.VERSION: 184.4.6543
bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
bn.is_frozen: True
machine_id: a20335f7-739d-53c6-b3af-4e9975ba85b5
pid: 4082
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='ryanmackfall', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ryan Mackfall', pw_dir='/Users/ryanmackfall', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='ryanmackfall', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ryan Mackfall', pw_dir='/Users/ryanmackfall', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/ryanmackfall'
appdata: '/Users/ryanmackfall/.dropbox/instance1'
real_path='/Users/ryanmackfall/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/ryanmackfall/Library/CloudStorage/Dropbox'
real_path='/Users/ryanmackfall/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/05/2yn4pw9x2mx2xrbwtvn77plc0000gn/T'
real_path='/private/var/folders/05/2yn4pw9x2mx2xrbwtvn77plc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5546, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/e16b44d4-d938-4ca5-ac67-d35355903270’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/e16b44d4-d938-4ca5-ac67-d35355903270’.}
Walter
Dropbox Community Moderator
3 years agoThanks for the quick response Crashburn M.
Could you quit the desktop app, reboot your computer, relaunch the app and let us know if you still get the same error?
- Crashburn M.3 years agoExplorer | Level 3
Nope, same issue. Just for context I followed another one of your colleagues who recommended putting an older version on here (rosetta based) and this has caused further issues.
- Megan3 years ago
Dropbox Community Moderator
Hi Crashburn M., when you say further issues, what exactly do you mean?
Also, can I reach out to you in order for us to be able to investigate the error further?
- Crashburn M.3 years agoExplorer | Level 3
I've reinstalled, restarted and tried everything. The problem still persists.
- Jay3 years ago
Dropbox Community Moderator
Hi Crashburn M., thanks for the info, could you try contacting the support team directly using this link to investigate this in more detail?
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