Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

shelley241's avatar
shelley241
Helpful | Level 6
18 days ago
Solved

I organized a massive amount of files on the desktop app, but sync seems to have stopped.

Yikes! Everything had been going well. 
Uploads to Dropbox from my main external HDs seemed fine. The DropBox online and my iMac were synced.  
THEN, I continued sorting, reorganizing, renaming the folder structure, moving around some files, deleting others. Not sure how many hours, but a lot. 
NOTICED that the online thru browser no longer reflected my files on Desktop.
In troubleshooting it seemed okay to quit and restart the desktop app. I also restarted my computer. This has not solved anything. For hours now, the pull down report from menu bar says it's syncing "16.214 files  9MB"  but, I do not see any progress. The browser doesn't reflect the changes. 

WHAT IS MY NEXT STEP? I want to retain all the organization work. I am worried if I redownload and install the app, I may end up with an earlier state of the files. 

Please advise.  

  • Jay's avatar
    Jay
    18 days ago

    HI shelley241, as your queries might be account or device-specific, I'd recommend contacting the support team directly for them to assist in further detail.

6 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    18 days ago

    A reinstall wont change any data as long as you do it as a reinstall and literally download from http://www.dropbox.com/downloading and run it on the device. 

    In future what its worth doing if you ever need to huge changes like this is pause/close Dropbox, do the moving around and then restart it - that way it plays nicely. 

  • shelley241's avatar
    shelley241
    Helpful | Level 6
    18 days ago

    thank you for your quick reply – I will try this when back at my iMac later today.
    meanwhile, I will take note of pausing/closing if I do more of this activity.
    in fact, I've temporarily quit DropBox on my MacBook Air until my iMac gets to sync – don't want to create more challenges in this sync. :-)

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    Hey shelley241! Did you end up working on your iMac again? If yes, did your updates sync to the Dropbox website, or are you still having an issue?

  • shelley241's avatar
    shelley241
    Helpful | Level 6
    18 days ago

    Hi Nancy. Thank you for jumping in. I have held off taking action today and did a bit more research.
    1) it seems a "Advanced Reinstall" is in order from a url I read on the DropBox Community or how too. that also alerted that there may be conflicts to resolve.
    2) if there are conflicts or if something goes wrong, i want to make a file directory with all the folders and subfolders expanded of my DropBox as it sits now in my Library/CloudStorage. the best way is to use Terminal on the Mac  and I'm learning the correct script to do so.

    Any of your thoughts and/or direction with specifics would be most appreciated. (As mentioned his is a massive amount of info, approximately 9GB. Although the folders moved around and renamed are only a portion of that, maybe half or more, they are the more critically important data that I use daily and need for a reliable archive.)

    Thanks in advance. Shelley

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    HI shelley241, as your queries might be account or device-specific, I'd recommend contacting the support team directly for them to assist in further detail.

  • shelley241's avatar
    shelley241
    Helpful | Level 6
    18 days ago

    Thanks. Will do. 
    I am noticing that online the folder directory is matching my Desktops. It may be that this is taking an incredibly longer time than I thought. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!