We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Derek-M-1's avatar
Derek-M-1
New member | Level 2
11 months ago

Migrated to new MacBook: Dropbox files are showing but not accessible from new machine

I just finished migrating to a new MacBook Pro from my previous MacBook Air.  Everything appears to have come over but none of my Dropbox files showing in the new machines Finder app are accessible.  Is there a trick to disassociate them from the old laptop?

desktop
Mac
sync

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi there @Derek-M-1 - sorry to hear about this.

     

    Can you please let me know the version and status of the Dropbox desktop app as shown in your menu bar?

     

    Also, did you make sure that you're logged into the same account as your previous computer?

     

    Let me know what you find and we'll take it from there, Derek. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!