Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi BG Mahesh, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the exact error you're getting along with the desktop app's exact version and status as shown in your menu bar?

 

If you can access the desktop app's preferences, can you take a look at the location of your Dropbox folder and let me know what you find?

 

Any additional information or screenshots are more than welcome! 

BG Mahesh's avatar
BG Mahesh
Explorer | Level 3
3 years ago

06 New Mac Backup failed message05 New Mac Backup message04 New Mac Dropbox location moved message01 New MacAir device dropbox version

I added captions for you to see which images are from old and new Mac. But I will summarize

 

1. new mac, dropbox version - v171.4.6182

2. New mac, dropbox location (not changeable in preferences) -> Users->***->Library (hidden directory)->Dropbox

3. Old Mac dropbox location -> Users->***->Dropbox

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