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Forum Discussion
Missing photos from upload
In December, I noticed that Dropbox did not back up random sets of photos from my phone using the Camera Uploads function in the app. For example, Dec 13 I took over 43 photos and it didnt back up any of them.
Dec 19 - all 10 are missing.
Dec 18 - took 46 and only 4 uploaded.
I’ve run the upload dozens of times since then and it is still not updated.
Since then I have contacted c customer support, and they have been very responsive, but have not given me a solution. I’ve checked all the boxes for the questions that they asked and it doesn’t appear to be a problem on my end that they can determine.
So I guess my question is, has anyone else experienced this issue and what did you do to resolve it?
Also, how do I trust that this hasn’t happened before without going through all of my photos individually?
Thank you
Dec 19 - all 10 are missing.
Dec 18 - took 46 and only 4 uploaded.
I’ve run the upload dozens of times since then and it is still not updated.
Since then I have contacted c customer support, and they have been very responsive, but have not given me a solution. I’ve checked all the boxes for the questions that they asked and it doesn’t appear to be a problem on my end that they can determine.
So I guess my question is, has anyone else experienced this issue and what did you do to resolve it?
Also, how do I trust that this hasn’t happened before without going through all of my photos individually?
Thank you
3 Replies
- Good morning,
None of the missing photos are live. The majority are jpegs with a few videos. - Jay
Dropbox Community Moderator
Thanks for the info, if the support team have done all they can to assist, then there would be little I can add here for further troubleshooting on our end.
To ensure that those photos are on your account now, I'd recommend uploading them manually in the Dropbox mobile app.
