Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tescure's avatar
tescure
Explorer | Level 3
2 years ago

Moving files to online-only is not working on macOS 10.13.6

I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, ...
desktop
Dropbox Plus
Mac
Storage space
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, tescure, and thanks for reaching out to us.

 

Did you start noticing this issue after a specific incident or issue with the Dropbox app or your computer?

 

If you hover over the Dropbox icon in your menu bar, what's the sync status of the app?

 

Can you also send us a screenshot of the options you see when you right-click on a file in your Dropbox folder?

 

Thanks in advance!

tescure's avatar
tescure
Explorer | Level 3
2 years ago

Hello Hannah,
Thank you for replying.

To answer your questions:
- I had never tried to move a file or folder online-only before.
- The sync status of the App is "Up to date".
- Here is a screenshot of the options I see when I right-click on a file in my Dropbox folder:


Best regards.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional info and the screenshots, tescure!

     

    Can you please go to this page in your account settings and make sure that the Dropbox system extension is enabled?

    • tescure's avatar
      tescure
      Explorer | Level 3
      2 years ago

      Hello Hannah,

      It appears the Dropbox system extension is enabled.

      But, I see that the "Online-only files on Mac" option is disabled.
      The description seems to indicate that this option only affects the displayed file size; but it may be worth a try?

      Regards,
      Thomas

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I don't think that setting would make any difference on the particular issue, but you're welcome to enable it, it definitely won't hurt!

         

        Also, if you haven't already, try to reboot the computer as well, to see if that helps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!