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tescure's avatar
tescure
Explorer | Level 3
2 years ago

Moving files to online-only is not working on macOS 10.13.6

I've been trying to move files or folders to online-only for three weeks now, and it never works. I do NOT see the option to move a particular file to online-only when right-clicking on its name, ...
desktop
Dropbox Plus
Mac
Storage space
sync
tescure's avatar
tescure
Explorer | Level 3
2 years ago

Hello Hannah,
Thank you for replying.

To answer your questions:
- I had never tried to move a file or folder online-only before.
- The sync status of the App is "Up to date".
- Here is a screenshot of the options I see when I right-click on a file in my Dropbox folder:


Best regards.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info and the screenshots, tescure!

 

Can you please go to this page in your account settings and make sure that the Dropbox system extension is enabled?

  • tescure's avatar
    tescure
    Explorer | Level 3
    2 years ago

    Hello Hannah,

    It appears the Dropbox system extension is enabled.

    But, I see that the "Online-only files on Mac" option is disabled.
    The description seems to indicate that this option only affects the displayed file size; but it may be worth a try?

    Regards,
    Thomas

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I don't think that setting would make any difference on the particular issue, but you're welcome to enable it, it definitely won't hurt!

       

      Also, if you haven't already, try to reboot the computer as well, to see if that helps.

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