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Skeeter709's avatar
Skeeter709
New member | Level 1
10 months ago
Solved

My account stopped syncing even though I have no files in it

My account has stopped syncing.  I have no files in my Dropbox.  My account says I am using "0 of 3.2 GB" on my basic (free) plan. (see bottom left of image.)  Can you reset my quota to 2.0 GBs? ...
desktop
Storage space
sync
  • Skeeter709's avatar
    Skeeter709
    10 months ago
    • My Dropbox on my PC is 217.4.4417
    • All "files are up to date"
    • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
    • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

    Thanks for your help.

     

Skeeter709's avatar
Skeeter709
New member | Level 1
10 months ago
  • My Dropbox on my PC is 217.4.4417
  • All "files are up to date"
  • I was able to sync a file just now.  Perhaps the lapse in syncing caused the mix up. 
  • In following your advice, many of my old files, that were not visible online, were downloaded to my local Dropbox folder and then erased.  A shortcut link was added. 

Thanks for your help.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

No worries, Skeeter709, I'm glad you were able to sync a file as normal.

If the issue returns, let us know!

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