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Forum Discussion
My Adobe PDF's are not Syncing with my Team Drop Box
When I upload/save my Adobe PDF's to Drop Box, the other person who accesses the team folder can't see them. Seems that when I checked the Sync, I could not see any of my saved/uploaded PDF's there. I can see them when I access my Drop Box via my File Manager - but he can't. Even when he goes to Drop Box online, he can't see my PDF's. Can anyone help me with this? Thank you!
26 Replies
- Walter
Dropbox Staff
Hey RoxanneRB, sorry to hear you're having issues with this.
Can you please let me know how exactly you're uploading the files to Dropbox and where did you check the sync?
If you're referring to the desktop app, can you confirm that it's up to date in your menu bar/system tray and not still syncing?
Also, can you see the files on our website when you navigate the mentioned folder?
Let me know what you find and we'll take it from there, Roxanne.
I am saving the files via my file manager - Drop Box is linked to my file manager. I don't click on the desk top app to save files in Drop Box.
On my computer, on the bottom bar next to the time is a DropBox Icon. Currently it has a little blue symbol on the bottom right of the icon. When I open it up I can see what is synced to Drop Box when I save it. I do not see my PDF's being Synced. I can see them in Drop Box, but this is a shared, Team Drop Box and it is not able to be seen by my boss, even when he accesses the Drop Box folders online.
