Forum Discussion

condonp's avatar
condonp
Explorer | Level 3
4 months ago

My Apple Mini is stuck on indexing in the desktop app

Device Apple Mini Operating System/Browser (if using the web) mac os: Sequoia 15.3.1) Dropbox App Version (if using the app) Latest Downloaded Syncing Status Indexing last 12 Hours...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi condonp, thanks for contacting us!

It can take some time for the Dropbox desktop application to finish indexing files depending on how many files you have on your account. 

How much time have you given for the app to complete the indexing?

Any information you can provide would be helpful!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!