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GPet73's avatar
GPet73
Helpful | Level 6
4 years ago

My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

Hi everyone -   have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

You should still be able to see the Dropbox version, if you hover your mouse over the Dropbox icon, instead of clicking on it, would you mind trying again?

Dropper2244's avatar
Dropper2244
Helpful | Level 5
4 years ago

I'm having the same exact issue as the others above.

 

I'm using dropbox version 153.4.3932.

and OSX Monterey 12.4

 

Formerly was syncing my desktop, movies, and documents folder to dropbox.  Returned to my computer one afternoon about 6 days ago and those folders had all disappeared locally from my computer.  Only viewable now on dropbox.com.  Dropbox app showing sync errors.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the nudge here, Dropper2244 and sorry to see you're having trouble with this.

     

    Can you please also check the sync status of the Dropbox app? 

     

    You can do that by hovering your mouse over the Dropbox icon in your menu bar.

  • Dropper2244's avatar
    Dropper2244
    Helpful | Level 5
    4 years ago

    Hovering over the dropbox icon in my menu bar, it perpetually says "downloading 2 files".

     

    Upon clicking, at the bottom of the dropdown window it says "syncing 2 files".

     

    Under the "sync history" tab of the same window, at the top theres a yellow box saying "couldn't sync files - to fix this, view sync issues for your files". 

     

    Then clicking into the "sync issues" its shows an error for "Desktop - Couldn't download.  In the file info, unselect the locked checkbox".   I've confirmed none of the folders having issues are locked in the file info.

     

  • James_H's avatar
    James_H
    New member | Level 2
    4 years ago

    I am experiencing exactly the same problem as Dropper2244 above

     

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