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GPet73's avatar
GPet73
Helpful | Level 6
4 years ago

My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

Hi everyone -   have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
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desktop
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Dropper2244's avatar
Dropper2244
Helpful | Level 5
4 years ago

Hovering over the dropbox icon in my menu bar, it perpetually says "downloading 2 files".

 

Upon clicking, at the bottom of the dropdown window it says "syncing 2 files".

 

Under the "sync history" tab of the same window, at the top theres a yellow box saying "couldn't sync files - to fix this, view sync issues for your files". 

 

Then clicking into the "sync issues" its shows an error for "Desktop - Couldn't download.  In the file info, unselect the locked checkbox".   I've confirmed none of the folders having issues are locked in the file info.

 

James_H's avatar
James_H
New member | Level 2
4 years ago

I am experiencing exactly the same problem as Dropper2244 above

 

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