Forum Discussion

Paulo Torres's avatar
Paulo Torres
New member | Level 2
2 years ago

My backup files haven't synced since 2021 and I can't access my user profile.

I'm unable to access my user profile on the computer where all my files were stored due to a system malfunction. I had Dropbox installed on this computer, but the license had expired. Dropbox creat...
Computer Backup
desktop
Dropbox Backup
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windows
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi Paulo Torres 

So the folders inside of Downloads, Desktop etc. that were inside of Dropbox were just being saved in to another folder on your machine - one called Dropbox. There wasnt anything magical about that one. They werent syncing if you had no quota to do so. But they were saving there if you kept telling your computer to do so because it is just a folder like any other. 

 

The only way to get the unsync'd files is from the machine they didnt sync from. They are not, and never have been, on Dropbox. It isnt possible in recovering from Dropbox as they never had them. 

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