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Michael L.80's avatar
Michael L.80
Helpful | Level 7
2 months ago

My camera uploads stopped uploading new files on my iPhone.

Until May 18, all the photos I take with my iPhone (iOS 18.1.1) were automatically sync'd into my Dropbox Camera Uploads folder. Since then, the new images are not going into the folder. My phone is ...
Camera uploads
iOS
Mobile
Michael L.80's avatar
Michael L.80
Helpful | Level 7
2 months ago

Thank you Jay!   App version is 426.2.2;  iOS says I have 747GB of 1TB used (so should be plenty available). Dropbox itself also has 275GB space left.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Michael L.80, let me jump in here!

    Do you have another app that backs up or edits your photos?

    Have you tried clearing the app's cache, then uninstalling it, and try restarting your phone before you reinstall? 

    If this doesn't work, could you include a screenshot of the Camera Uploads settings in the Dropbox app, and your Dropbox permissions settings?
    (Note: The latter are settings for your device, not the Dropbox app.)

    On iOS, find this by opening the “Settings” app on your iPhone or iPad, and then tapping “Dropbox.”

    • Michael L.80's avatar
      Michael L.80
      Helpful | Level 7
      13 days ago

      Hi, thank you for replying.   I do not have any other apps that back up or edit my photos. I've tried clearing the cache, I have not yet tried uninstalling. I want to upload the screenshots you asked for but I can't figure out how to do it here.  A Dropbox support person asked me to allow unlimited access to all photos. I did that (as shown in the above screenshot), and it worked! Sync'd all the photos to the Camera Uploads folder in Dropbox like it used to before May. What I don't understand is: has the policy changed and now Dropbox won't back up camera photos unless it can access my photo library (and personal photos unrelated to the camera or to Dropbox)? I haven't updated iOS, so they can't really blame it on permissions changes from Apple, I think. Is this a new Dropbox policy or what?

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