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Forum Discussion
My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.
Device
Desktop PC Operating System/Browser (if using the web)
Windows 11 Pro Dropbox App Version (if using the app)
237.4.5655
My desktop app has been stuck syncing for about a week. ...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorWelcome to our Community, PebbleNick! Thanks for your post.
Can you right-click on your Dropbox folder directly and go to its Properties? Iâd like you to confirm the number of files that are currently saved within.
Iâm mostly asking because having more than 300k files stored within the Dropbox folder can cause performance issues to the desktop app. So, if you have a significantly larger number of files saved there at the moment, this could explain the issue youâre having. Of course, this is only a limitation that applies to the desktop app and not the Dropbox website.
Let me know what you find, and weâll go from there.
I looked at the 300k files article you linked. Its saying that having more the 300k files synced locally is bad for performance. I cant tell how many I have synced exactly. But just to be clear I don't have our entire 60TB 7.8 million file network synced.
Also my machine is pretty high spec which the article points out makes a difference.
- Jay
Hi PebbleNick, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
