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PebbleNick's avatar
PebbleNick
New member | Level 2
10 days ago

My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.

Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. ...
desktop
Folders
sync
windows
Jasper B.3's avatar
Jasper B.3
Helpful | Level 5
10 days ago

I'm in the same scenario here, although on a slightly smaller scale (only 4TB, but 880Gb synced).

I've been trying to selective sync myself back to zero folders synced, but it won't even apply those settings anymore so i've been advised to reinstall the software. Five straight days of system crashes due to dropbox log files filling up my boot drive and causing system instability, and no end to the sync in sight. It's really affecting my business at the moment.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 days ago

HI Jasper B.3, could you let us know what you mean when the settings aren't being applied when using selective sync? 

Are you getting an error message in the Dropbox desktop application?

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