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PebbleNick's avatar
PebbleNick
New member | Level 2
10 days ago

My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.

Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. ...
desktop
Folders
sync
windows
Jasper B.3's avatar
Jasper B.3
Helpful | Level 5
10 days ago

I have already been monitoring the program to stop it crashing for over five days (if I don't delete dropbox logs and empty trash every 30 minutes or so, either dropbox or my computer will crash). It's like trying to stop a leaking boat from sinking. At this point I'm going to cut my losses and uninstall and just hope my 3.2TB of data is intact.

To be clear, the 100's of GB's of log files being created in

C: \Users\<username>\AppData\Local\Dropbox\logs\1

every few hours are bringing my system to a halt, causing programs to corrupt save files, and I can't afford any more downtime to debug dropbox and risk the stability of a 14 year project. 

Could you advise what will happen if I uninstall at this point?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 days ago

    Hey Jasper B.3, thanks for the additional info here.

    Actually, since the end goal is to reduce the folders in your Dropbox folder, can you try our advanced reinstall process, if you haven't already and let us know how it goes?

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