Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

PebbleNick's avatar
PebbleNick
New member | Level 2
2 months ago

My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.

Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. ...
desktop
Folders
sync
windows
Jasper B.3's avatar
Jasper B.3
Helpful | Level 5
2 months ago

Thanks. I'm waiting three more days for a new SSD I bought to be delivered to backup my local dropbox folder before erasing it. This will have taken at least two weeks without access to sync, during which I've had to put my business on hold.

I haven't heard anything from Support but they've advised me to reinstall. Which I'm not going to do until I can at least backup what I have synced in case of conflicts that could occur when trying to get sync working again. In the meantime it would be great to get some kind of confirmation that you could look into the way the software generates log files. In no circumstances should dropbox be silently filling your boot drive with 100's of GB's of hidden log files per day. It shold handle such situations more gracefully, instead of crashing a user's entire system. Support told me it was "expected behaviour" due to the amount of files I had. That is a shockingly poor stance to take.

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
2 months ago

Jasper B.3​ Hey there, just circling back after the holiday weekend to update you that your case is actively being looked into. The details are beyond the scope of something I can personally help out with here in a public forum but I wanted to provide some reassurance that you have not been forgotten. Thank you for the remarkable patience you've shown thusfar.

  • Jasper B.3's avatar
    Jasper B.3
    Helpful | Level 5
    2 months ago

    Thanks. If it's of any use, the update that rolled out today with the new folder icons has not changed the situation besided settling on a different number of files stuck syncing. The log files are still piling up so fast that I've got to quit the program at startup or it'll crash my system within an hour or so.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey jasper, thanks for the update and the feedback here. I'll make sure to pass your comments along to our team.

      • Jasper B.3's avatar
        Jasper B.3
        Helpful | Level 5
        2 months ago

        I reinstalled the software having erased my local folder. The sync was successful. I had about 100K files locally via selective sync. I then added a folder with 150K files (a backup of my current project), and the app became stuck again. Nothing will fix it again and my system and any open apps keep crashing again because the log files being generated by dropbox are filling the C: drive once again. This is shockingly poor user experience. I've had weeks of downtime due to this issue now. What is being done to mitigate the logfile creation issue? I've had no assurances that you're even working on a fix.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!