Forum Discussion

andreasgrill's avatar
andreasgrill
Explorer | Level 4
11 months ago

My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.

Hello, My dropbox desktop app for macOS Sequoia 15.3 is stuck synching with 66 files. This happened to me last year and it took months to get folder synched again properly.  Not sure ...
desktop
Mac
sync
paulbeesley's avatar
paulbeesley
New member | Level 1
11 months ago

It appears that we scared it - syncing has completed.

Thank you.

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    11 months ago

    Hi paulbeesley and welcome to the Dropbox Community. I am glad to see your files have fully synced. Thank you for updating us, it’s members like you who keep this Community so vibrant 🙌.

    I’d also love to hear how you’re using Dropbox in your workflow, that's if you're open to sharing. 🤗 It’s always inspiring to learn creative ways our members use Dropbox, it’s a great way to share tips, spark ideas, and even bring insights to our team. 💡

    Looking forward to hearing your story 💌

    T 😼 (Dropbox Community Manager)

    • andreasgrill's avatar
      andreasgrill
      Explorer | Level 4
      11 months ago

      Theresamy issue isn't fixed though.
      I was the one starting this thread.
      Any news on that end?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi again, andreasgrill! Thanks for all the extra info you’ve provided so far. 

        From what I can see on the screenshot you’ve attached from your Dropbox folder properties, it currently contains more than one million files, which could be related to the issue you’re currently having (in general, syncing more than 300k files locally on your desktop app may cause performance issues). 

        Can you clarify if most of these files have been set as online-only, by any chance?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!