Forum Discussion

andreasgrill's avatar
andreasgrill
Explorer | Level 4
11 months ago

My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.

Hello, My dropbox desktop app for macOS Sequoia 15.3 is stuck synching with 66 files. This happened to me last year and it took months to get folder synched again properly.  Not sure ...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi andreasgrill, thanks for posting here today.

If you open your desktop app via the Dropbox icon in your menu bar, can you see which files are currently stuck syncing? 

I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

Let me know when you’re ready.

andreasgrill's avatar
andreasgrill
Explorer | Level 4
11 months ago

Hello Nancy 

For some reason the little paperclip attachement button doesn't work.
Also when I try to drag in the screenshot it says File Not Allowed as a warning from the browser? I've tried both in Safari and Chrome. 

Also the link you're referring to further below takes me back to this page.

"Can you follow these steps and send me a screenshot of your Dropbox folder’s properties? "


thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey from me too andreasgrill - thanks for the update on this.

    Could you try copying and pasting your screenshot in your reply box instead and let us know if you get the same results?

    • andreasgrill's avatar
      andreasgrill
      Explorer | Level 4
      11 months ago

      Walterthat worked thank you. 
      Nancyhere's the screenshot you requested.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Glad to hear that and thanks for the screenshot too andreasgrill - much appreciated.

        Can you please send us another one to see the Dropbox desktop app's exact status as shown in your menu bar at the moment?

        Have you tried fixing your hardlinks and permissions by any chance since you noticed this issue? 

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