Forum Discussion

andreasgrill's avatar
andreasgrill
Explorer | Level 4
11 months ago

My Dropbox desktop app is stuck syncing 66 files on my macOS Sequoia.

Hello, My dropbox desktop app for macOS Sequoia 15.3 is stuck synching with 66 files. This happened to me last year and it took months to get folder synched again properly.  Not sure ...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Glad to hear that and thanks for the screenshot too andreasgrill - much appreciated.

Can you please send us another one to see the Dropbox desktop app's exact status as shown in your menu bar at the moment?

Have you tried fixing your hardlinks and permissions by any chance since you noticed this issue? 

andreasgrill's avatar
andreasgrill
Explorer | Level 4
11 months ago

I tried fixing hardlinks but when I click fixing permission nothing happens. 
Still the same 66 files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I see, thanks for letting me know about this andreasgrill 

    Can you click on the app's icon and let me know if you see any sync issues reported in the relevant tab ('view sync issues' option after clicking on your avatar)? 

    Also, have you tried logging out of your account and then back in via the app's preferences? 

    Are you able to navigate to your Dropbox folder and find the files that haven't synced yet by their syncing icons? 

    • andreasgrill's avatar
      andreasgrill
      Explorer | Level 4
      11 months ago

      Hello Walter 

      No sync issues.

      I've tried logging out, I'll try again. 

      I can see the files but not interact with any of them since they have the blue synching icon next to them.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        So you're unable to copy or move them out of your Dropbox folder and then back in andreasgrill? 

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