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Forum Discussion
My Dropbox files aren't syncing to my new laptop.
I purchased a new laptop and my files are not syncing. They are still showing on a ipad that I use but not on the new laptop. How do I resolve this?
5 Replies
- Rich
Super User II
I purchased a new laptop and my files are not syncing. They are still showing on a ipad that I use but not on the new laptop. How do I resolve this?
Are you sure that you're signed in to the same account on both devices? Check the email address shown in Preferences on the laptop and Settings on the iPad. If they're not the same, you're signed in to two different accounts.
Yes, same account on both devices.
- Nancy
Dropbox Staff
Hey again, Pflugerbill 3703! Can you please check my post here and let me know what you find? Thanks!
Yes, the same sign in is on both laptop and ipad.
- Nancy
Hey Pflugerbill 3703! Can you let me know the syncing status and app version of the Dropbox app on your laptop?
If you’re missing entire folders from your computer, can you have a look at your selective sync settings to make sure they’re not unchecked?
