My Dropbox is not syncing to any of my devices

Here you go, thanks for the reply 

Hi fpulley, this is the Dropbox icon that opens your File Explorer.

Are you able to locate the exact icon I attached above, next to your WiFi on your task bar? If not, let me know. 

I think I replied to this earlier but just in case...

Frank

Hey fpulley, sorry to jump in here, but could you clarify your device's exact OS version for us?

This seems like a shortcut to the desktop app or the Dropbox folder on your computer. Have you tried an advanced reinstall perhaps? 

I have Microsoft Windows 11 Pro

Version 10.0.22621  Build 22621

Thanks 

Frank

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fpulley wrote:

I think I replied to this earlier but just in case...

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That's the wrong icon. You need to look at the Dropbox icon in your system tray, near the date/time. On Windows 10 and Windows 11 it looks like this, and could be hidden, in which case you need to click the ^ arrow to show hidden icons.

Hover your cursor over that icon (don't click) and it will show the version and status of Dropbox.

Edit: Added Windows 11 screenshot

IT isn't in my hidden icons. I have tried uninstalling and reinstalling several times. 

Thanks for the reply.

FRank

Hi fpulley, did you try the advanced re-installation as my colleague suggested to resolve this issue?

I am running Dropbox on two Windows machines, one with Windows 10 and one with Windows 11.  My files are not syncing with my Windows 10 machine.  Dropbox states that it is up to date, but it is not up to date on my computer or on the website interface.  I have tried logging out and back in and have waited hours just in case the syncing was slow.

Hi moremath, thanks for bringing this to our attention.

Could you confirm the version number of the Dropbox desktop application on your Windows 10 by hovering over the little Dropbox icon, next to your WiFi in the menu bar?

What is the exact syncing status of the app on the device at the moment?

Also, is it possible that you have some incompatible characters on the files' names, and that's the reason they're not syncing?

Keep me posted, and we'll take it from there!