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jlawren's avatar
jlawren
Explorer | Level 4
3 months ago
Solved

My files aren't being received by others.

I've been sending files for quite some time to different email addresses. Recently, my clients are not getting the shared files. It says in Dropbox that it's sent, even if I send it multiple times it says it's sent. I tried to send to myself as well and am not receiving the files, though I did receive a reminder email. I have deleted and reinstalled the app, etc. Samsung S21. 

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  • Emma's avatar
    Emma
    2 months ago

    Hijlawren​, thanks for raising this one. Our engineers had a look and have identified the issue. They have implemented a fix so this should be working for you now. 

     

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey there, jlawren​ let's jump right into this! 

    Just to make sure we're aligned, can you let me know the exact steps you use when sharing your files? 

    Do you share the file directly with your clients, share a link or maybe a Dropbox file transfer? 

    In addition to this, do you notice that this behavior happens with all of the files you're trying to share?

    Lastly, if you're sharing a folder or file directly, please ask your clients to check their sharing tab online to check if they can see the content there in order to then add it to their account.

    Keep me posted, and we'll take it from there!

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