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Forum Discussion
My files have a cloud icon; how can I make them sync to the computer?
After installing a new dropbox, the photos stopped syncing normally. They are visible as small previews, while the files have a cloud icon. How to return the previous mode of operation so that the fi...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey korp_mac, welcome to our Community.
Have you tried selecting the files, right/control clicking on them and choosing 'make available offline' to see if that helps?
Let me know.
Hi Hannah,
i have the exact same problem - Dropbox markers even say that the file is "available offline" while the other icon (seems like an iCloud icon) says "not loaded". In fact these files have a filessize nearly as big as the actual file but have to be downloaded again when I want to open them.
this results in apps unable to open individual files as they seem "broken" before being downloaded again.
toggling those files on "available offline" does not change a thing.
seems to be an overlapping issue of iCloud and dropbox.
are there any solutions by now?
- Megan
Hi joshualux, how are you today?
Which version of our app do you use on your end? Could you also send me a couple of screenshots of what you described, in order for me to have visual too?
Let me know!
v165.4.4300
it seems to be working now though...even if some files just do not want to sync to the m2 MacBook Air while they are syncing perfectly fine to older Macs including M1.
Also the App seems to be constantly syncing but not telling what it is actually doing & how long it will take...see screenshot below in the left bottom corner.
