Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Karima Peerzada's avatar
Karima Peerzada
New member | Level 2
6 months ago

Need access to a shared folder, but the folder's owner is deceased.

In 2018, a family member sent me an email to some folders he had set up on Dropbox. When I now try to access it, I get the message "Request access." "You do not have access to this content." I can ...
Permissions
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi Karima Peerzada, thanks for bringing this to our attention.

I'm sorry to hear about your loss and these circumstances.

In general, if you need to request access to a shared folder, then it would need to be authorized by the owner of the shared folder, or possibly another member in that shared folder.

If a family member does have access to their Dropbox account, then it might be possible for them to accept the request on their end.

If you need any further assistance, please let me know!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!