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MortDraken's avatar
MortDraken
New member | Level 1
6 months ago
Solved

We need to access a deceased user's account to make a folder private.

Hi Dropbox Community,

We have a Scout leader who passed away. He had shared a Dropbox folder that has pictures of old members, and we are a bit concerned from a GDPR perspective that these are available without needing an account access. We do not have access to the Dropbox, but would like to request the folder is made private. I have read the documentation here:

https://help.dropbox.com/account-settings/access-account-of-someone-who-passed-away

But it says I need to "create a support ticket", but I believe I can only do that if I upgrade my plan from a basic to a Dropbox Plus, Professional, Essentials:

https://help.dropbox.com/account-settings/customer-support-levels

So, how do I create a ticket for a potential GDPR issue, without paying for an account. Seems a bit counterintuitive?

Any questions, please let me know.

account access
Dropbox Basic
security
  • Nancy's avatar
    Nancy
    6 months ago

    Not a problem, MortDraken! Please reply to my email, when you can, and we’ll look into this internally.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi MortDraken, thanks for posting on our forum and I’m really sorry to hear about your Scout leader. 

    I can go ahead and log a ticket for you instead to the email address you see here.

    Let me know if that’s alright.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Not a problem, MortDraken! Please reply to my email, when you can, and we’ll look into this internally.

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