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Karima Peerzada's avatar
Karima Peerzada
New member | Level 2
6 months ago

Need access to a shared folder, but the folder's owner is deceased.

In 2018, a family member sent me an email to some folders he had set up on Dropbox. When I now try to access it, I get the message "Request access." "You do not have access to this content." I can ...
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Shared Folders
karbox's avatar
karbox
Helpful | Level 5
6 months ago

Hi Jay, thanks for the clarification. I'm in a similar situation, trying to access files that were shared with me by a relative who has since passed away. Unfortunately, no one else in the family has access to their Dropbox account, so we can't approve any new access requests. Is there a process Dropbox has in place for these kinds of cases, like account recovery or data access for next of kin? Any guidance would be appreciated.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago
karbox wrote:

Is there a process Dropbox has in place for these kinds of cases, like account recovery or data access for next of kin?

Sorry for your loss :( 

What I'd also say to add to Megan's post is that if the account hasnt been used in 12 + months the data will have been removed from the Dropbox servers I'm afraid and so arent recoverable. 

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