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New Dropbox files sync as online-only on Windows, even though I want them to be available offline.
I am a long-time user of DropBox, having been a very early adopter. I have used the program successfully across several computers, phones and tablets, pretty much without issues. However, I recentl...
Hi Dieselista, just for clarification, did you also right click the Dropbox folder itself and mark it as available offline, in order for all files to get the green check marks?
I don't know how I can make this any clearer; I do not have the files set to "online-only", because I have to I access the photos when off line. See the attached screenshot.
Previously, files populated onto my computer as soon as I uploaded them to DropBox on another computer, or as fast as that could occur with available internet speed. Now, those files appear as clouds, no green check mark, until I open the folder, after which they populate to my hard drive. So, if I have uploaded photo files to a folder on my desktop computer, if I then try to access them, even days later, on my laptop, while in flight with no internet for instance, they are unavailable. Once I have internet, and I open that folder, they populate. I'd like them to populate, "green check mark" when ever the laptop has internet access, without having to open the folder to force this to happen.
- Nancy
Dropbox Community Moderator
Hey Dieselista, thanks for the explanation and the screenshot!
Can you send me one more visual of what you see when opening your local Dropbox folder and navigating to those files, right before they all populate?
Other than that, Iâd like to know the syncing status and app version of your desktop app.
Right before they all populate? They are thumbnails with clouds. See attached. Right now, I just opened this folder, it's one I haven't opened on this computer until now, and the files in it are all showing clouds, as you can see. In order to get these to go to check marks I need to actually open each one. So in this case, opening the folder wasn't enough to get them to download to this computer. This isn't new, this has also happened before.
Synching status, right at this moment it is synching because I created a folder on this laptop in flight and it is now uploading those, however, as I was writing this it switched to up to date, even though there are folders with cloud icon files.
App version is 227.4.4774
- Nancy
Thanks for that! The cloud syncing icons you see next to your files (in your screenshot) mean that they're online-only indeed, like Mark and Hannah suggested above.
To make these available offline, you need to open them indeed, so that the app can start syncing/downloading them locally to your device.
However, if youâve selected new files to be available offline in your desktop app settings, then it's true that their default status shouldnât be online-only on your desktop app.
Can you reinstall the Dropbox app in the meantime and select new files to be available offline once more? Iâd like to see if this will fix the issue.
