Forum Discussion

albireo13's avatar
albireo13
Explorer | Level 4
2 years ago
Solved

New files I add to my Windows desktop app don't sync to the rest of my devices.

I have been a very basic DB user for years and just recently have a problem.  We have a DB account with 2TB.  We have three machines we use to access the DB account.  One is a MAC, one is a desktop p...
desktop
sync
windows
  • Mark's avatar
    Mark
    2 years ago
    albireo13 wrote:

    On the desktop there is no DB icon in the status bar on the WIN11 desktop!   Not sure what's up with that.

    Dropbox isnt running 🙂

     

    Simply restart the program from the Start menu or reinstall - www.dropbox.com/downloading

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi albireo13 

Have you given them time to sync? Remember the folder on your machine is just that, a folder, so a move in to it is almost instant but if they are large files it takes time to upload. 

 

Secondly do they appear online at www.dropbox.com ?

 

If not what does the Dropbox icon say on the Desktop PC? Is Dropbox even running? 

 

If it IS running and they ARE online is Dropbox running on the other 2? And what does it say if you mouse over them?

  • albireo13's avatar
    albireo13
    Explorer | Level 4
    2 years ago

    t has been overnight already so lots of time.  In the past it has always been within a few minutes.

    The folder and files do not appear in dropbox.com or in the other machines.

    On the WIN machines I access Dropbox through File Explorer.  I have been doing this for years.

     

    Dropbox is running on all machines.  I can access other files and folders.

    Is there some sharing setting that got messed up?

     

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Have you actually checked Dropbox is running though albireo13 ? The files and folders are just that they are folder on your machine like every other - Dropbox is just a folder on the machine like Desktop, Documents etc. So it is ALWAYS there. 

       

      The app needs to run, and you need to see it, on the status bar near the clock to have the syncing happen. 


      As I said - if it IS there what is it saying if you mouse over it.

      • albireo13's avatar
        albireo13
        Explorer | Level 4
        2 years ago

        OK, it appears to be a WIN11 issue.  The laptop (WIN10) and MAC both sync with DB.

        I created test folders in DB on all 3 machines.  The WIN11 desktop is not getting synced to DB.

        On the desktop there is no DB icon in the status bar on the WIN11 desktop!   Not sure what's up with that.

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