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ElToro1966
5 years agoHelpful | Level 5
New folder shown as "Untitled Folder" on server and no content in the folder is synced
When I make a new folder and add files to that folder, it only shows up as an empty folder with the title "Untitled Folder" on the server. Moreover, the Dropbox client is showing only older files under "Recently Changed Files". None of the files in the new folder is shown. Tried restarting the Dropbox client but to no avail.
Additional info:
- The parent folder is a shared folder
- The Dropbox client is running on Ubuntu 20.10.
- The client version is v118.4.460
I figured I could try to start Dropbox from the command line to see what was happening. But first I stopped it and ran an update from the command line:
$ sudo dropbox stop $ sudo dropbox update
Next, I started the client again, and got this result:
$ dropbox start Starting Dropbox...dropbox: locating interpreter dropbox: logging to /tmp/dropbox-antifreeze-KYeVhp dropbox: initializing dropbox: initializing python 3.8.7 dropbox: setting program path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/dropbox' dropbox: setting python path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460:/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/python-packages.zip' dropbox: python initialized dropbox: running dropbox dropbox: setting args dropbox: enabling allocator metrics dropbox: applying overrides dropbox: running main script dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/apex._apex.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/tornado.speedups.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtCore.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtGui.cpython-38-x86_64-linux-gnu.so' Dropbox isn't running! Done! $ dropbox: load fq extension '/home/eric/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtDBus.cpython-38-x86_64-linux-gnu.so' Unable to monitor entire Dropbox folder hierarchy. Please run "echo fs.inotify.max_user_watches=100000 | sudo tee -a /etc/sysctl.conf; sudo sysctl -p" and restart Dropbox to fix the problem.
Did Ctrl-C to stop the daemon, and ran the change in the config-file:
^C $ dropbox stop Dropbox daemon stopped. $ echo fs.inotify.max_user_watches=100000 | sudo tee -a /etc/sysctl.conf; sudo sysctl -p fs.inotify.max_user_watches=100000 fs.inotify.max_user_watches = 100000 fs.inotify.max_user_watches = 100000 fs.inotify.max_user_watches = 100000
Re-started the daemon:
$ dropbox start Starting Dropbox...dropbox: locating interpreter dropbox: logging to /tmp/dropbox-antifreeze-xJxZI6 dropbox: initializing dropbox: initializing python 3.8.7 dropbox: setting program path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/dropbox' dropbox: setting python path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460:/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/python-packages.zip' dropbox: python initialized dropbox: running dropbox dropbox: setting args dropbox: enabling allocator metrics dropbox: applying overrides dropbox: running main script dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/apex._apex.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/tornado.speedups.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtCore.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtGui.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtDBus.cpython-38-x86_64-linux-gnu.so' Done!
The Dropbox client is now humming along nicely, finding files and syncing them.
Truly wonderful the Dropbox command-line tool is.
7 Replies
- Mark5 years ago
Super User II
Are these files directly in the Dropbox folder ElToro1966 and not symlinked etc. to elsewhere?
- ElToro19665 years agoHelpful | Level 5
They are directly in the Dropbox folder.
- Lusil5 years ago
Dropbox Staff
Hey ElToro1966, what is the syncing status of the desktop app? Does it show that it's up to date?
Do you get the same experience when you create a new folder and add new files to your account via the web? - ElToro19665 years agoHelpful | Level 5
Hi @Lusil, yeah, it works via the web.
The client looks like it's stuck, and restarting doesn't help; The "Starting..." and "Syncing..." entries in the main menu are greyed out.
- Lusil5 years ago
Dropbox Staff
It could be that there's a third party app, like a security software or antivirus, that's hindering the syncing process.
Could you temporarily close or disable them and see if it triggers a different behavior? - ElToro19665 years agoHelpful | Level 5
I figured I could try to start Dropbox from the command line to see what was happening. But first I stopped it and ran an update from the command line:
$ sudo dropbox stop $ sudo dropbox update
Next, I started the client again, and got this result:
$ dropbox start Starting Dropbox...dropbox: locating interpreter dropbox: logging to /tmp/dropbox-antifreeze-KYeVhp dropbox: initializing dropbox: initializing python 3.8.7 dropbox: setting program path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/dropbox' dropbox: setting python path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460:/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/python-packages.zip' dropbox: python initialized dropbox: running dropbox dropbox: setting args dropbox: enabling allocator metrics dropbox: applying overrides dropbox: running main script dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/apex._apex.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/tornado.speedups.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtCore.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtGui.cpython-38-x86_64-linux-gnu.so' Dropbox isn't running! Done! $ dropbox: load fq extension '/home/eric/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtDBus.cpython-38-x86_64-linux-gnu.so' Unable to monitor entire Dropbox folder hierarchy. Please run "echo fs.inotify.max_user_watches=100000 | sudo tee -a /etc/sysctl.conf; sudo sysctl -p" and restart Dropbox to fix the problem.
Did Ctrl-C to stop the daemon, and ran the change in the config-file:
^C $ dropbox stop Dropbox daemon stopped. $ echo fs.inotify.max_user_watches=100000 | sudo tee -a /etc/sysctl.conf; sudo sysctl -p fs.inotify.max_user_watches=100000 fs.inotify.max_user_watches = 100000 fs.inotify.max_user_watches = 100000 fs.inotify.max_user_watches = 100000
Re-started the daemon:
$ dropbox start Starting Dropbox...dropbox: locating interpreter dropbox: logging to /tmp/dropbox-antifreeze-xJxZI6 dropbox: initializing dropbox: initializing python 3.8.7 dropbox: setting program path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/dropbox' dropbox: setting python path '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460:/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/python-packages.zip' dropbox: python initialized dropbox: running dropbox dropbox: setting args dropbox: enabling allocator metrics dropbox: applying overrides dropbox: running main script dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._openssl.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/cryptography.hazmat.bindings._padding.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_linux.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/psutil._psutil_posix.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/apex._apex.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/tornado.speedups.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/wrapt._wrappers.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtWidgets.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtCore.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtGui.cpython-38-x86_64-linux-gnu.so' dropbox: load fq extension '/home/****/.dropbox-dist/dropbox-lnx.x86_64-118.4.460/PyQt5.QtDBus.cpython-38-x86_64-linux-gnu.so' Done!
The Dropbox client is now humming along nicely, finding files and syncing them.
Truly wonderful the Dropbox command-line tool is.
- Lusil5 years ago
Dropbox Staff
Awesome work with the troubleshooting, ElToro1966!
Glad to see that you were able to resolve your concern in the end.
If anything else pops up in the future, you know where to find us.
In the meantime, I hope you have a wonderful day ahead of you!
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