Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Edwin 's avatar
Edwin
New member | Level 1
11 months ago
Solved

No files, but 5 GB of storage is taken by a backup. Where are my backups?

Good day, does anyone know how it is possible that when you empty your entire dropbox, 5 GB of space is still 'used'? It turns out to be a backup, but I can't find the backup storage anywhere. Does a...
Dropbox Backup
Storage space
  • Walter's avatar
    Walter
    11 months ago

    Hi there Edwin  - thanks for posting on our Community and happy Friday!

    Could you have  a look at your backups page and let me know what you find?

    Thanks so much!

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
11 months ago

Hi Edwin and welcome to the Community 😊 I’m so glad to see your issue has been resolved and that you’ve freed up some storage space 🎉.

I’m Theresa, a Community Manager here at Dropbox HQ, you might have seen me around the Community 👩‍💻👋. I’m always curious about the different ways our members use Dropbox in their daily lives.

If you’re open to sharing, I’d love to hear how you use Dropbox. 🌍

Looking forward to hearing from you, 

T 😸 (Dropbox Community Manager)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!