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Forum Discussion
No longer able to export a file on the iOS app
Device
iPad, iPhone 13
Operating System/Browser (if using the web)
ios 26.3.1
Dropbox App Version (if using the app)
460.2.2
Question or Issue
For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by the file to be able to export that single file. A more involved approach, but still doable. But as of today, the only way I can export a file is by sending a link to the folder. I don’t expect customers to follow a link to get the contract I’ve always sent to them directly. Plus, I’d have to make a folder for each contract so they didn’t see all the rest of my contracts.
How do I fix this? Do I have to skip Dropbox and just send contracts directly from the signing app? How is this an improvement?
1 Reply
- Hannah
Dropbox Community Moderator
Hi there, Laura L.3, thanks for reaching out to the Dropbox Community today.
Let's get right to it!
After testing this on my own device, I found that I could export a file as expected and as described in our Help Center article here.
When following the steps in the article, you should see the options below, which should allow you to export your file:
Can you try and let me know what you see on your end? If you can't see these options, please send me a screenshot of how it appears for you as well.
Thanks!
