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Not able to add shared folder to my Dropbox
Hi - they didn't have File sharing on here...so i just picked this one. I am having trouble trying to download a shared file from email to go onto my dropbox account on my MAC...and unless I pay $2...
Well - I kind of figured it out....I gave them my old account email address, and it seemed to work....but I had specifically gotten a different account with my new email address....so I still don't know why it's doing that.
Thank you for your help!
HI - I tried opening from my applications folder and still not loading from the email.
188.4.6302 is the version and has up to date.
Right now I downloaded to my desktop and put in my folder...because I HAVE to get work done today. I work in film production and everything is needed yesterday - DB is really holding me up.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Stephermryan. If the folder still hasn’t synced to your Dropbox app, I’d suggest checking your selective sync settings next. Does the folder show as unselected in the list of folders there?
If yes, please don't select it yet, as this may cause the conflict Hannah mentioned above.
If not, please go to www.dropbox.com again, open the folder, and check the files/folders within to make sure their names don’t include these characters.
Hi Nancy,
It is not syncing to my desktop app. It doesn't contain any special characters and neither do the files w/in. Whatever I'm doing, it is NOT syncing to my desktop app. I've sent 2 emails to the support email and I still have not heard back.
I am trying to work, but my producer and I can not share files so it's not working. I needed to be adding things somewhere, so I guess I will just remove the folder from DB and work on my desk and email her....but I also need to share files w/several crew members on my team.
If there is ANYONE that can help me, please...help.
I just don't know what to do...it's not working and I'm not getting answers from support.
- Nancy
I see what you mean. Since you've already messaged our support team, you should've received a ticket number attached to your request.
Can you please send it to me, so that I can check it?
Well - I kind of figured it out....I gave them my old account email address, and it seemed to work....but I had specifically gotten a different account with my new email address....so I still don't know why it's doing that.
Thank you for your help!
