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Jack Nussbaum's avatar
Jack Nussbaum
Explorer | Level 4
2 months ago

Not able to see new scans in a shared folder.

First time posting here. My assistant scans documents into a special folder. I then do what I need with the files in that folder. After a log-in issue I was having, I can no longer see any new scans ...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi there Jack Nussbaum - sorry to hear you're having issues with this.

When you say a special folder, are you referring to a shared folder, a team folder or a folder that's created by a 3rd party application/app integration perhaps? Is your assistant able to see the scans from their end?

Can you see any of those scans in your deleted files page or the events page?

Let  us know  what you find and we'll take it from there, Jack. 

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