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Jack Nussbaum's avatar
Jack Nussbaum
Explorer | Level 4
2 months ago

Not able to see new scans in a shared folder.

First time posting here. My assistant scans documents into a special folder. I then do what I need with the files in that folder. After a log-in issue I was having, I can no longer see any new scans ...
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Jack Nussbaum's avatar
Jack Nussbaum
Explorer | Level 4
2 months ago

Hi Walter,
It's a shared folder. My assistant is able to see it on her end. She sent me a screenshot and it appears that those scans didn't sync.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Jack Nussbaum​!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

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