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Forum Discussion

MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
2 years ago

Not all iPhone photos are syncing in Camera Uploads

I have Camera Uploads set up to sync all photos and videos from my iPhone. I am noticing there are older photos and videos from 2020 that are not being brought over. How can this be fixed?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey MeeshLSU, sorry to hear about this.

     

    You should be able to manually upload the photos that didn't get uploaded via the automatic camera uploads feature via the (+) button within the Dropbox mobile app. 

     

    If you notice this happening in the future, don't hesitate to let us know so that we can look further into this. 

     

    Thanks!

     

    • MeeshLSU's avatar
      MeeshLSU
      Explorer | Level 4

      That would take several hours to pick out what went through and what did not. Plus the naming convention is off, and the timestamps are wrong marked today rather than when they were created.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi MeeshLSU, are there any differences with the older photos and videos? Are they Live Photos on your device?

  • SCOOP245's avatar
    SCOOP245
    Explorer | Level 4

    dropbox only uploading part of camera roll.  i think i may be because a previously had dropbox on phone but removed the reinstalled and only 10 % of pictures are uploading. any way to force upload all camera roll

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey SCOOP245, sorry to see you're having trouble with camera uploads.

       

      Can you take a look at this article with some camera uploads troubleshooting steps, to see if they help?

  • hannan012's avatar
    hannan012
    Explorer | Level 3

    Hey @MeeshLSU, I am very sad after hearing about this issue.

    I am facing this issue but I solved my issue according to Walter advice

    I am very satisfied with this answer and this will also solve your problem.

     

    You should be able to manually upload the photos that didn't get uploaded via the automatic camera uploads feature via the (+) button within the Dropbox mobile app. 

     

    Thanks:

  • hannan012's avatar
    hannan012
    Explorer | Level 3

    hi dear @MeeshLSU I am also statisfied with Walter advice.

    I also faced this issue and walter's advice is the final solution to this problem.

     

    You should be able to manually upload the photos that didn't get uploaded via the automatic Camera upload feature via the (+) button within the Dropbox mobile app. 

     

    This is the final solution also in my opinion.

     

    credit: All credit goes to walter

  • ethancargio's avatar
    ethancargio
    Explorer | Level 3

    It seems that Dropbox is only uploading a fraction of your camera roll, possibly due to a previous uninstallation and reinstallation of the app on your phone. As a result, only about 10% of your pictures are being uploaded. Are there any methods to ensure that the entire camera roll is uploaded?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey ethancargio, if configured appropriately, the camera uploads feature should be upload your entire camera roll.

       

      If you're on an iOS device, can you open the Dropbox app, tap on "account", then on "camera uploads", then on "back up..." to make sure you've set this to "all photos"?

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