Forum Discussion

MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
3 years ago

Not all iPhone photos are syncing in Camera Uploads

I have Camera Uploads set up to sync all photos and videos from my iPhone. I am noticing there are older photos and videos from 2020 that are not being brought over. How can this be fixed?
Mobile
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MeeshLSU, are there any differences with the older photos and videos? Are they Live Photos on your device?

MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
3 years ago

It's a mix: live (heic), jpg, and mp4.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, if certain images aren't being uploaded automatically, then you'd need to search for them and manually upload them via the Dropbox mobile app onto your account.

    • MeeshLSU's avatar
      MeeshLSU
      Explorer | Level 4
      3 years ago

      This is an unacceptable answer:

      That would take several hours to pick out what went through and what did not. Plus the naming convention is off, and the timestamps are wrong marked today rather than when they were created.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!