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MeeshLSU's avatar
MeeshLSU
Explorer | Level 4
3 years ago

Not all iPhone photos are syncing in Camera Uploads

I have Camera Uploads set up to sync all photos and videos from my iPhone. I am noticing there are older photos and videos from 2020 that are not being brought over. How can this be fixed?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey MeeshLSU, would you mind if we send you an email, so we can take a closer look at this in private?

  • ethancargio's avatar
    ethancargio
    Helpful | Level 5
    3 years ago

    It seems that Dropbox is only uploading a fraction of your camera roll, possibly due to a previous uninstallation and reinstallation of the app on your phone. As a result, only about 10% of your pictures are being uploaded. Are there any methods to ensure that the entire camera roll is uploaded?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ethancargio, if configured appropriately, the camera uploads feature should be upload your entire camera roll.

     

    If you're on an iOS device, can you open the Dropbox app, tap on "account", then on "camera uploads", then on "back up..." to make sure you've set this to "all photos"?

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