Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

StuartL's avatar
StuartL
New member | Level 2
2 months ago
Solved

Not seeing a few folders in Dropbox in Windows Explorer on a new laptop

I moved to Windows11 on a new laptop and cannot see 3 of 20 folders in Dropbox from Explorer. I can see them on my old laptop File Explorer and can also see them in Dropbox on my browser on my new laptop. 

desktop
Folders
sync
windows
  • Walter's avatar
    Walter
    2 months ago

    Hey StuartL - thanks for using Dropbox and posting on our Community!

    As a first step, could you confirm that the Dropbox desktop app is 'up to date' and not still syncing in your taskbar? 

    If it's up to date, you can check your selective sync settings through the app's preferences to see if those folders are not synced to your computer. 

    I hope this helps and please keep me posted! 

     

4 Replies

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    28 days ago

    Hi there StuartL​ , and welcome to the Dropbox Community 👋

    I’m really glad to hear this issue is resolved and thanks so much for coming back and letting us know! Your update is incredibly helpful for other members who might bump into something similar.

    By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox on multiple devices, I’d love to know… what’s your fave Dropbox feature? Whether it’s syncing, sharing, mobile uploads, or something else entirely, I’d love to hear what you value most.

    Looking forward to hearing more,

    T 😺 (Dropbox Community Manager)

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Glad I could help and thanks for the update too, Stuart.

    Let us know if anything else comes up in the future and, until then, take care! 

  • StuartL's avatar
    StuartL
    New member | Level 2
    2 months ago

    Thanks for your quick and clear response Walter!
    That resolved the issue. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey StuartL - thanks for using Dropbox and posting on our Community!

    As a first step, could you confirm that the Dropbox desktop app is 'up to date' and not still syncing in your taskbar? 

    If it's up to date, you can check your selective sync settings through the app's preferences to see if those folders are not synced to your computer. 

    I hope this helps and please keep me posted! 

     

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!