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wtong86's avatar
wtong86
Explorer | Level 3
3 years ago

Office version 2021 and 2016 can't edit file.

I facing an issue once other colleague share the file using office 2021 standard. I am using office 2016 and cannot edit the file.  But the colleague set the permission for edit and view already. Is ...
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wtong86's avatar
wtong86
Explorer | Level 3
3 years ago

Hi,

 

    No changes. Is it the office version will causing this issue?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Have you made sure the desktop app is open & syncing the way it should wtong86? 

 

Also, it might sound trivial, but are your files inside your Dropbox folder at the moment? 

  • wtong86's avatar
    wtong86
    Explorer | Level 3
    3 years ago

    Hi,

     

       You still not answer my question, is it the office different will causing this issue?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No, that shouldn't be a problem wtong86. 

       

      It seems based on everything you mentioned, that this would most likely be causing due to a syncing issue. 

      • wtong86's avatar
        wtong86
        Explorer | Level 3
        3 years ago

        Hi,

         

            I think the issue is solved. Mostly the syncing issue or network slow. The file can be updated already. Thanks for you help and information.

         

         

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