Forum Discussion

PippaS's avatar
PippaS
Explorer | Level 3
3 years ago

Offline files not downloading on Mac?

I use Mac (OS Monterey 12.4), and have selected "Make available offline" on my dropbox for new files and selected all folders to sync to my Mac. However the files are not being made available offline...
Account Settings
desktop
Mac
sync
PippaS's avatar
PippaS
Explorer | Level 3
3 years ago

I have about 125GB

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi PippaS, how much does your Dropbox account take up in total according to the plan page? 

 

Is it possible that if you were to try to make the entire account available offline it would take up most or all or local disk space?

  • PippaS's avatar
    PippaS
    Explorer | Level 3
    3 years ago

    Including the backup file (0.5Gb) it is 2.5Gb, which is about the space I have available. But I have "unchecked" the iTunes since this is the biggest folder - so this should not sync/offline, and the rest (c.1.5Gb) should fit on my computer - ??

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Alright, in this case, can you please send us a screenshot of what you see here?

  • PippaS's avatar
    PippaS
    Explorer | Level 3
    3 years ago

    here it is

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    From the screenshot, you have 265.3 GB of data on your account. If you tried to have all of that available offline on your computer, when you only have 125 GB free, it wouldn't work.

     

    Are you certain that you've deselected the larger folders so that the others can download to your machine?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!